CUSTOMER RETURNS/EXCHANGES

OUR #RideEveryDay SATISFACTION GUARANTEE

At Ride Concepts, our gear is built on countless hours of

riding, design, and passion. We’re proud of what we make and want you to be

stoked with your purchase. If you're not 100% satisfied, we’re here to help —

and get you back out on the trail.

 

 

Purchases made from RideConcepts.com:

Not stoked? No problem.

You may return your purchase within 30 days of receiving

your order, but we ask that items be returned in new, unused condition

with:

  • Tags still attached
  • No debris on bottoms or inside the shoes
  • Decals still covering cleat boxes (if
    applicable)
  • Original shoe box and internal paper wrapping
    intact

If returned items are missing any of these components or

show signs of wear, a 15% restocking fee may apply, or we may return the

shoes to you at your expense, so please help us keep things clean.

Please note:

  • We do not provide pre-paid return labels
  • Shipping and handling fees are non-refundable
  • Be sure to write the provided RA number on the outside
    of your shipping box     (not on the shoe box)
  • Items with “Final Sale” are not
    eligible for return  

To start a return, fill out the form

below. Please include photos of the item in unused condition.  Be sure to write the RA number on the outside

of the shipping box (not the shoe box).

 

  • Holiday Return Policy: 

Orders placed between November 17, 2025 and December 31st, 2025 may be returned for refund by February 1st, 2026. Note all other terms of returns are required. Products must be in original packaging in unused condition.

 

Exchanges

Due to the high demand for our products, the fastest way to

exchange an item is to place a new order right away for the product you

want. Then, follow our return process for the original item and we’ll refund

you once it arrives and is inspected.

PURCHASES FROM AUTHORIZED DEALERS

If you purchased from a Ride Concepts dealer, please contact

them directly for returns or exchanges. If they’re unable to help, feel free to

reach out to us at shop@rideconcepts.com. Please note we can only issue

refunds for products purchased directly from RideConcepts.com.