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CUSTOMER RETURNS

RETURN POLICY


OUR #RideEveryDay SATISFACTION GUARANTEE


The Ride Concepts product line is founded upon countless hours of riding, extensive market research, and progressive design. It is the culmination of our collective lifetimes of experience, and Ride Concepts represents a fresh direction in a category that could use a shakeup. We make gear that we want to wear ourselves and hope you will as well. That’s why, as a premium brand dedicated to providing high value technical product and after-sale customer support, we trust you will be satisfied with your purchase. If for any reason you are not entirely stoked, our return, exchange and warranty options will get you taken care of and back out on the trail!


Returns & Exchanges

 

  • Purchases made from RideConcepts.com:

Ride Concepts will honor returns or exchanges up to 30 days from the time the product is received by the customer. Refunds do not include shipping and handling fees. Products must remain in mint condition and in its original packaging or the return request may be denied. Contact Ride Concepts
Customer Service at returns@rideconcepts.com to obtain a Return Authorization Number.

  • Purchases made from Authorized Ride Concepts Dealers:

Customers should return the product to the original dealer where it was purchased. If the dealer cannot issue the desired replacement, please contact Customer Service at returns@rideconcepts.com. Ride Concepts can only offer refunds for products purchased directly from RideConcepts.com.


RETURN INSTRUCTIONS

  • Please complete Return Request in the form below.
  • When your request is approved, please write the RMA number clearly on the outside of the shipping package
  • Enclose a copy of your RMA request and original sales receipt
  • Send to the indicated return address no later than 2 weeks after your RMA is issued. Send your package via a reliable, traceable shipping method with insurance against loss and damages.  Ride Concepts is not responsible for packages lost or damaged prior to delivery at our warehouse.